MultCloud FAQs

MultCloud is like a cloud management channel and it does not have any storage space. If you have multiple clouds, then you can add them to MultCloud to manage and transfer your files from one cloud to other clouds as long as there is enough free space on your destination cloud.

If you are using a free account, there's 5GB of data traffic every month. But you can have more data traffic if you subscribe to the premium plan.

No, you'll have 5GB of data traffic every month. However, when you run out of the data traffic, you'll not unable to transfer data. If you still want to transfer files, then you need to upgrade your account so that you can continue to transfer them.

There is no doubt that MultCloud is safe to use. It does use three methods to ensure the safety of your account and data.
(1) 256-bit encryption is applied on data transmission.
(2) The authorization system of MultCloud is based on OAuth, which is a standard authorization framework that enables third-party applications to build up a connection to cloud services without username and password required.
(3) Your data and files will not be stored on the MultCloud server. They'll be still kept in the original cloud drives. MultCloud can only be allowed to access your cloud drive account with your own permission.

MultCloud does not have a separate app at present.

We do not have this limitation. Because MultCloud does not have storage space. The limitation belongs to the cloud itself.

You can delete it by yourself. Please sign in the MultCloud account, click on "Username" -> "Settings" in the upper right corner, and then you can see the “delete my account” under the “Options”.

Please sign up your MultCloud account, then click “Purchase Traffic” button on the upper right position first and then click “More details about the privileges” to cancel your subscription.

Please check if you sign in the wrong account. For example, you sign in MultCloud with the Google or Facebook, and then subscribe the service. But then you log in to the account registered via your email address to check. They are two separate accounts.

(1) Click on "Username" -> "Settings" in the upper right corner.
(2) In the "General" tab page, type your new password and confirm it.
(3) Then click on the "Save" button.

(1) Click “Sign in” and then click on the "Forgot password?" button.
(2) Enter your email address and click "Send Reset Message".
(3) Visit the link in the email that you receive and reset your password.
Tips: If you do not receive an email after a few minutes, please check your spam folder. If you still can’t reset your password, please contact us.

The MultCloud account login via Google+ and the account register with the same google email address are different. They are two separate accounts. So, if you don’t sign up MultCloud via the email address, you can’t sign in it via using email address.

It might be that the application MultCloud V2 is currently not supported by your company xxx. Your company is currently in an unmanaged state and needs an Administrator to claim ownership of the company by DNS validation of xxx before the application MultCloud V2 can be provisioned.

Please check if your account is super administrator. And, the API Access is enabled. Before adding this cloud drive, you should install our G Suite Marketplace app "MultCloud for G Suite" first and make sure it's setup is correct: the status is on and the data access is granted. If you still can’t add it successfully, please contact the support of Google Drive to check your account. Or contact our support team to check further.

Please change a browser or clear the browser cache and add again.

1. Please make sure that you have read/write permissions before file operations, otherwise, MultCloud may be unable to transfer files into your FTP.
2. Please make sure that there is enough space for your operations. We are temporarily unable to identify its size.
3. Please add 209.126.103.1/19 and 207.38.89.1/24 into the firewall whitelist.
4. Please check whether the FTP uses SSL Certificate. If so, please choose FTPS method to add it.

Please clean up the cache and cookies of the browser and then try again, or you can open an incognito window to access MultCloud.

Please disable the two-factor authentication in your MEGA account and then re-add it to MultCloud.

Please deactivate the 2FA in Mega offical website's Settings-->Security, then re-add it to MultCloud. After adding it to MultCloud, you could enable the 2FA in Mega again.

Please try to clean the browser's cache and cookies first, log in the MEGA account on official website, then return to MultCloud to re-add it.

First, you need to confirm the bucket you created is "Public". Second, you must use Master Application Key. Please create a new Master Application Key and try again. When copying the keyID and application key to the text, please do not leave any space. The Account ID of MultCloud is the keyID of BackBlaze under the Master Application Key.

Please add MultCloud IP segments (209.126.103.1/19 and 207.38.89.1/24) to the whitelist of the MySQL server, then re-add it.

Please set up your NAS to be accessible over the Internet. Then, when you add the NAS to MultCloud, you need to use the network address of NAS to add it.

Please open the NAS and expose WebDav port in File Services under the Control Panel. Then return to MultCloud to add it again.

Please check if you have enabled "app password". If not, please enable it and use the "app password" to re-add your Yandex account.

If you sign in MultCloud on the computer, please right-click the cloud you want to remove and you will see the “remove” option under the drop-down list. If you sign in MultCloud via the phone, please long-press the cloud drive you want to removed, then you will see the “remove” option under the drop-down list.

Please check if you enable SharePoint on your office 365 account. Both Onedrive for Business and SharePoint use the office 365 account. If your office 365 account doesn't enable SharePoint servie (paid function), then you can't use SharePoint service. Maybe you can check if you can add Onedrive for Business with the same account.

Please remove the cloud drive from MultCloud and re-add it. If you still get the same situation, please contact our support team to check further.

For Google Drive, MultCloud only can manage My Drive. The Share folder can’t be supported.
For G Suite, MultCloud currently doesn’t support Share drive.
For OneDrive, MultCloud doesn’t support Share folder.
For OneDrive for business, MultCloud currently doesn’t support Team folders and Sharepoint.
For Dropbox/Dropbox for business, MultCloud doesn’t support Share folder.
For CloudMe, MultCloud doesn’t support the Synced folder.
……
And, generally, for the Trash (Recycle bin) of many cloud drives, MultCloud can’t manage them.

MultCloud currently can upload single file less than 1GB. For folder, you need to compress it and then upload the compressed file.

When you download files from cloud to local PC via MultCloud or upload files from local PC to cloud via MultCloud, it will use your Internet connected to your computer. So it doesn't use the data traffic of MultCloud.

Please check if it can directly start to download file when you open the URL. MultCloud currently only support uploading from a direct download address. And, the free MultCloud account only can upload single file less than 5gb.

Generally, the files/folders are deleted via MultCloud will be put to the recycle bin of cloud drive. You can recover them from here.

Generally, MultCloud can preview office documents, text and picture files. Ps, google documents can’t be preview by MultCloud.

In the new version of MultCloud, there is no difference between the two, except that "Cloud Transfer" is more suitable for transferring folders or the contents of entire cloud drive, while "Copy+Paste" is good for moving a small number of files or folders.

For the transfer task, it only copies data from the source cloud drive to the target cloud drive. But, if you check the option “Delete all source files after transfer is complete” under Options, it will delete the source data after the transfer is completed. For sync task, there are multiple sync ways. The “Move Sync” will delete all the files in the source directory when the synchronization is completed. Other sync way will not delete the source data.

Generally, for the transfer task, it default selects “If the destination location contains the file：Directly skip the file, don't transfer it.”. So, it will skip the same files to transfer failed or new files. For sync task, the simple sync will skip the same files to sync failed or new files when you run the existing task again.

Most of clouds’ API doesn’t offer the feature to keep the modified date. Only when transferring to Dropbox, Google Drive, and G Suite, they will keep the file modification date. When you create the transfer task to Dropbox, Google Drive or G Suite, you can check the option "Keep file modification date" under Options. For sync task, it currently doesn't support the feature. We will optimize after.

The maximum amount of tasks is 100 for Cloud Transfer and 100 for Cloud Sync. So for this situation, you can click "Task Manager"-">>"-"Edit" to delete the tasks that you no longer need.

When the transfer task begins, you can close your current page and even close your network and computer because MultCloud supports to transfer your files under background.

Please cancel the process, and then run the transfer or sync task again. For transfer or simple sync task, generally, it will skip transferred/sync files.

The transfer speed depends on many factors, such as the size of the files being transferred, the Internet connection, the API restrictions of the cloud providers to third-party services like MultCloud and so on. And if you were using the Cloud Sync feature to migrate your files. For your situation, we suggest that you can use the Cloud Transfer feature to migrate them as the speed of the Cloud Transfer feature is faster than the speed of the Cloud Sync feature.

Each free account can run one transfer task and one sync task at a time, but you can run one transfer task and two sync tasks simultaneously if you upgrade your account.

The previous version of MultCloud does not support real-time sync, but it supports real-time sync in the latest version. If necessary, you can update to the latest version and use the real-time sync function.

Please check the failed task under Task Manager and click “Menu” option, then you can see the “view logs”. Open the logs to view the error files.

MultCloud accesses Google by integrating Google API, and downloading videos or photos through the API is compressed.

MultCloud only reads Google Drive used space but does not include Emails and Google Photos space. To check the used space, please log into Google Drive offical website, click "Buy Storage" -->"View details", then you will see the used storage of Drive, Gmail and Google Photos.

MultCloud does not support listing empty albums. You need to save some pictures to albums.

For MIME type Google documents, Google API restricts third-party tools to export the maximum limit of 10MB. So MultCloud as a third-party tool can not export/transfer MIME google documents over 10MB. Please download them manually from Google Drive/Workspace then upload to other clouds.

Please refer to Common Error Solutions and Transferring Limitations.

Please check that the URL link or torrent file you are using is valid. Alternatively, if the torrent file has a low resource heat level, the remote upload may fail. In this case, it is recommended to try again with a torrent file that has a high resource heat level.